While our bags are sealed with a protective finish to resist light moisture, they are not fully waterproof. We recommend avoiding heavy rain or full submersion in water to preserve the wood and hardware. If your bag does get wet, gently pat it dry with a soft cloth and let it air dry completely.

To keep your bag looking its best, wipe it down with a dry or slightly damp microfiber cloth. Avoid harsh chemicals or soaking the wood. Store your bag in its dust bag when not in use, and keep it away from direct sunlight or extreme heat to prevent warping or fading.

Yes! Every wooden bag in our collection is handcrafted with care. Each piece is made using high-quality wood and finished with attention to detail, making every bag one-of-a-kind. Slight variations in grain or color are natural — and part of the charm.

Yes! Each bag comes with a branded dust bag, authenticity card, and custom packaging to protect your purchase and enhance your unboxing experience. We take pride in the details — from the inside out.

Our bags are designed to be both stylish and functional. While sizing may vary slightly by design, most fit small essentials such as your cardholder, keys, lighter and a few beauty items.

Yes, we offer custom bags upon request! Custom designs are priced higher and take approximately 3–4 weeks to complete. If you're interested in creating a one-of-a-kind piece, please email us at Saintlyborn@gmail.com with your concept and desired details.

At this time, we do not offer repairs. We recommend handling your wooden bag with care and following our care instructions to keep it in excellent condition.